We feel confident that you will love your Backcountry Trail purchase, but just in case you do not like your purchase, you can send it back to us within 14 days from the shipping date, and we will be happy to arrange an exchange or refund. All you need to do is contact customer service at firstname.lastname@example.org and we will issue you a prepaid label to ship it back to us.
Once you receive that prepaid label, you will need to return the item in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included.
We must receive your returned item(s) within14 days of the original shipping date. If we receive your item after 14 days of the date of shipping, or if you did not use our prepaid label, we may refuse the return and ship it back to you at your expense.
Non-Returnable Items We have a great refund and exchange policy. However, some things we just can’t take back: – Items that have been damaged, worn or modified.
How to Return an Item
1. Contact our Customer Service department at email@example.com. For exchanges and refunds, we offer free return shipping. To ensure a return that is quick, traceable and secure at minimal cost, we will email you a USPS prepaid return label that you MUST use so that the return is processed correctly.
2. Bring your package to a USPS location for delivery to our return facility.
Refund Policy What You Need to Know
We inspect all returned items when they arrive. Refunds will be in the original form of payment. Your refund should arrive within two weeks (usually sooner), after the carrier issues your tracking number. Refunds on purchases made with a credit card will only be credited to the same card. Unless applicable, delivery charges are not refunded. If you return a partial order, we will refund you for the returned items only. For exchanges and returns, if the product is not found to be defective, shipping fees may apply and/or a partial refund may be issued.